Message from the CEO

Message from the CEO

Dear Esteemed Guests, Business Partners, and Dedicated Team Members,

On behalf of the entire Hotel Palazzo family, I extend my heartfelt gratitude to each and every one of you who has contributed to our journey. The unwavering support and encouragement from our loyal guests, devoted staff, and trusted partners have been the cornerstone of our growth and success.

Under the visionary leadership of Mr. Surya Khati Chhetri, who brings over 18 years of experience in the hospitality industry, Hotel Palazzo has been built on the pillars of service excellence, warm hospitality, and complete guest satisfaction. His dedication and commitment have helped shape Hotel Palazzo into a respected and reliable name in Kathmandu’s hospitality sector.

Strategically located in Kalanki – the gateway to the capital, Hotel Palazzo serves as an ideal destination for both national and international guests. With premium guest rooms, a rooftop bar offering panoramic city views, modern seminar and banquet halls, and top-tier amenities, we strive to deliver a complete, comfortable, and memorable experience.

Our Core Commitments

• Service Excellence: Upholding the highest standards across all departments—from housekeeping and food & beverage to guest services and event management.
• Visionary Growth: Expanding our presence nationally and internationally while remaining dedicated to delivering world-class hospitality.
• Exceptional Hospitality: Welcoming guests from around the world with warmth, respect, and professionalism.

"Hotel Palazzo management is always dedicated to serving you. We are excited to hear your suggestions, feedback, and expectations on how we can help you more effectively. Your satisfaction is our priority."

At Hotel Palazzo, we believe we are not just providing a place to stay—we are curating an experience. As we look ahead, we remain firmly committed to continuous improvement, creating greater value for our guests, strengthening partnerships, and becoming a preferred choice for hospitality—both locally and globally.

With sincere appreciation,
Surya Khati Chhetri Chief Executive Officer (CEO)

MISSION

At Hotel Palazzo, our mission is to deliver the best service in the Kalanki area and Kathmandu, along with serving the finest food. We are dedicated to providing our guests with an exceptional room experience, comparable to that of a 3-star property. Our aim is to create an inviting atmosphere, making Hotel Palazzo a preferred destination for gatherings, business success, delightful encounters, and memorable celebrations.

VISION

Our vision is to be the epitome of exceptional hospitality for tourists visiting Nepal or Kathmandu. We aim to offer our guests a remarkable experience during their stay, providing luxury accommodations and delectable cuisine. Our commitment is to maintain the highest standards of service quality, earning the trust and admiration of our guests, partners, competitors, and the wider community. We aspire to embrace environmentally friendly technologies and processes, fostering a harmonious relationship with nature while meeting the evolving needs of contemporary society. Tradition will remain a foundation of our success, while we strive to adapt and innovate, making Hotel Palazzo a highly attractive and interesting destination in the market for our esteemed guests and partners